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V10.4.0+ System Requirements RAM 12 GB (Study Server Only) 24GB (Study Server and Dialer) Storage 150GB Hard Drive (software requires 50GB) + 100GB SSD (Dialer) CPU Min. Production System Dual Quad Core 2.5GHZ or Virtualized Equivalent Dialer Asterisk Version Tested Against Asterisk 16.8 Cert 3 Operating System RHEL v8, Oracle Linux v8 Additional Software PHP 8.2 […]
Continuous Dialing – Keeping interviewers from sitting on a single screen To set up continuous dialing, there are a few things that need to be set up in the spec. Part 1 1) Use the SPECIAL,ABORT_INTERVIEW_NO_CR command instead of SPECIAL,ABORT_INTERVIEWin your spec. Any time the call is terminated short of a complete the interviewer will […]
How to set up International Dialing Setting up International Dialing via Command Line/Fonebuld NOTE: In the spec, if you have a !PHONE,GET_PHONE_INFORMATION for the phone number, set it to !PHONE,GET_PHONE_INFORMATION,1,18 to ensure that all digits are accounted for. 1) In the raw sample put the time zone number in columns 23-24 of each phone record […]
Caller ID Blacklisting When dialing on a study you will sometimes find that all the sudden you are getting an extra ordinary amount of No Answers or that your interviewers are waiting for longer than normal to be connected to a caller. In many cases this is caused by the local Carrier or Business you […]
Example of a script to automatically bring the study server up Below is an example of a script that will automatically bring the study server up: #!/bin/csh# CSH script to start up Survox Study Server#set usage = “USAGE: servup.csh <CFMC variable>”# Cron example to run servup.csh from /cfmc/bin/ in /cfmc/rel7.6/ # environment at 01:10am# 10 […]
How to put a number down in a specific bucket on the fly using the “preferred time of day” feature The spec BUCKET_PTOD.QPXis an example that shows how to put a number down in a specific bucket on the fly using the “preferred time of day” feature of the phone system. To do this you […]
Example of Programming a Long List of Items on a Web Page There are a couple of ways to program a long list of items on a web page.The first way is to use a Dropdown box. This will not display all of the items on the screen but will display them in a dropdown […]
Use a study specific FST file for specific status reporting The study specific .FST file created by fonebuld needs to be put into the $CFMC/fone directory to be used for specific reporting on a study.
Recover Missing Data due to File Overwrites While the Study was Active Information can be found in various ways when data is missing due to file overwrites while the study was active. 1) The data (tr) should be in the archive folder. There will be a <study> subdirectory and then the TR files created by […]